Last Updated: September 2026
At Sahyogi Enterprise, we take care to supply quality products and pack every order securely. If you receive a product that is damaged, defective, incorrect, or different from what was ordered, please contact us so that we can review and resolve the issue.
1. RETURNS
A return may be accepted in the following situations:
- The product received is damaged or defective.
- The wrong product was delivered.
- The quantity received is different from the confirmed order.
- The product received does not match the agreed specifications.
Returns are subject to verification and approval by Sahyogi Enterprise.
2. NON-RETURNABLE PRODUCTS
Returns may not be accepted for:
- Products that have been used, damaged, altered, or mishandled after delivery.
- Products damaged due to improper storage or handling by the Customer.
- Customized, specially manufactured, printed, or made-to-order products, unless the product is defective or does not conform to the confirmed specifications.
- Products returned without prior approval from Sahyogi Enterprise.
3. REPORTING A PROBLEM
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number or invoice details
- Photographs of the product
- Photographs of the packaging
- A brief description of the issue
- Video, where necessary, to demonstrate the problem
This information may be required to verify the claim.
4. RETURN PROCESS
If your return request is approved, we will provide instructions for returning the product.
Please do not send any product back without receiving prior confirmation from Sahyogi Enterprise.
The returned product may be inspected before a refund, replacement, or other resolution is approved.
5. REFUND
If a refund is approved, it will generally be processed after the returned product or claim has been verified.
The refund may be made to the original payment method or through another appropriate method, depending on the transaction.
The time taken for the amount to appear in your account may depend on your bank or payment service provider.
6. REPLACEMENT
Where appropriate, Sahyogi Enterprise may offer a replacement instead of a refund.
Replacement will be subject to product availability and verification of the reported issue.
7. SHIPPING & RETURN COSTS
If the return is due to an incorrect, defective, or damaged product supplied by Sahyogi Enterprise, we will determine the appropriate return or replacement arrangement after reviewing the claim.
If a return is requested for reasons unrelated to a product defect, damage, or incorrect supply, applicable shipping or return costs may be borne by the Customer.
8. CANCELLATION
Order cancellation requests should be made as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible.
Customized, specially manufactured, or made-to-order products may not be cancellable once production has started.
9. BULK & BUSINESS ORDERS
For bulk, institutional, customized, or specially manufactured orders, return, replacement, and cancellation terms may be agreed separately at the time of order confirmation.
Where applicable, the terms mentioned in the quotation, purchase order, or written order confirmation will apply.
10. CONTACT US
For any return, replacement, refund, or cancellation request, please contact us:
Sahyogi Enterprise
Gomti Nagar, Lucknow, Uttar Pradesh, India
Phone: +91 97944 60444
Email: contact@sahyogienterprise.in
Website: sahyogienterprise.in
Please keep your invoice/order details available when contacting us regarding a return or refund.