Last Updated: September 2026
At Sahyogi Enterprise, we begin processing orders promptly after confirmation. If you need to cancel an order, please contact us as soon as possible.
1. ORDER CANCELLATION
Customers may request cancellation of an order within 24 hours of placing the order, provided the order has not already been processed, customized, manufactured, or dispatched.
Cancellation requests received after 24 hours may not be accepted if the order has already entered processing.
Sahyogi Enterprise reserves the right to approve or reject a cancellation request based on the status of the order.
2. HOW TO CANCEL AN ORDER
To request cancellation, please contact us using:
Phone: +91 97944 60444
Email: contact@sahyogienterprise.in
WhatsApp: +91 97944 60444
Please provide your order number, name, and contact details so that we can identify and process your request quickly.
3. ORDERS ALREADY PROCESSED OR DISPATCHED
An order cannot normally be cancelled once it has:
• Been processed for dispatch
• Been shipped
• Entered customized or special production
• Been manufactured specifically according to the customer’s requirements
If the order has already been dispatched, the cancellation request will be handled, where applicable, under our Refund & Returns Policy.
4. CUSTOMIZED & MADE-TO-ORDER PRODUCTS
Orders for customized, printed, specially manufactured, or made-to-order products may not be cancelled once production or customization has started.
This includes products manufactured according to specific customer requirements, quantities, dimensions, designs, artwork, or specifications.
5. BULK & BUSINESS ORDERS
For bulk, institutional, or business orders, cancellation terms may be agreed separately in the quotation or order confirmation.
If procurement, production, customization, packaging, or other order-related work has already started, cancellation may not be possible. Any applicable costs already incurred may be deducted from an eligible refund, where permitted.
6. REFUND FOR CANCELLED ORDERS
If a cancellation is approved before the order is processed or dispatched, the eligible refund will generally be initiated within 1–2 business days.
For payments made online, the refund will normally be made to the original payment method.
After the refund is initiated, it may take approximately 5–7 business days for the amount to appear in your bank account, depending on the payment gateway, bank, or financial institution.
7. REFUNDS FOR RETURNED PRODUCTS
For an approved return, the refund will be initiated after the returned product has been received and inspected.
For eligible prepaid orders, the refund will generally be processed to the original payment method.
For Cash on Delivery (COD) orders, where a refund is approved, the Customer may be required to provide valid bank account details for the refund.
The refund will generally be initiated within 1–2 business days after approval, and the time taken for the amount to reflect in the Customer’s account may vary depending on the bank or payment service provider.
8. PRODUCTS DAMAGED AFTER DELIVERY
Sahyogi Enterprise is not responsible for damage caused after delivery due to:
• Misuse or improper use
• Overuse
• Improper storage
• Mishandling
• Modification or alteration of the product
Such products may not qualify for return, replacement, or refund.
9. CANCELLATION BY SAHYOGI ENTERPRISE
Sahyogi Enterprise may cancel an order where reasonably necessary, including situations involving:
• Product unavailability
• Incorrect product or pricing information
• Payment or order verification issues
• Incorrect or incomplete customer information
• Suspected fraudulent activity
• Unforeseen operational circumstances
If an order is cancelled by Sahyogi Enterprise after payment has been received, any eligible refund will be processed according to the applicable circumstances.
10. CONTACT US
For cancellation or refund-related assistance, please contact us:
Sahyogi Enterprise: Gomti Nagar, Lucknow, Uttar Pradesh, India
Phone: +91 97944 60444
Email: contact@sahyogienterprise.in
Website: sahyogienterprise.in
Please keep your order number or invoice details available when contacting us.